Measuring value is asking the question Is this worth what Im paying for it?. With inSided you can build out a standard knowledge base and offer on-page and in-app support using their embeddable widget. With accolades from Capterra, GetApp, G2, Software Advice, and more, Helpjuice streamlines your knowledge management experience. When updates do happen, our editor keeps track of all changes that are getting made including who is making the changes and when they are made. HelpJuice 117 subscribers Subscribe 9 1.5K views 1 year ago What is Helpjuice and why do thousands of companies chose Helpjuice as their knowledge. You can also assign tasks to other users and set due dates for tasks. Feel free to explore by clicking on any of the following links: Now, lets take a look at 13 of the best knowledge base tools available in 2023. And, as your team gets the ball rolling, livepros analytics tools will help identify your most successful knowledge content as well as that which may be in need of improvement. 12 Examples of the Best Software for Creating Manuals In this hierarchy, books are your broad categories, chapters are subcategories, and pages are the individual articles. Finally, Docs is built for SEO, making it easy for your team to create content that ranks highly in Google's search engine, so your customers can find the answers they need wherever they look. Bloomfires plans start at 50 users, so it may not be the best choice for smaller companies. Ability to integrate into our existing Support process and have a dedicated document view., Helpjuice is a no brainer. Like Zendesk and Confluence, Hubspots knowledge base tool is part of an all-encompassing suite of tools aimed at enhancing the overall customer experience. Whether youre looking to create a help center or wiki or are just looking for a way to organize your work notes, here are 12 knowledge base software platforms worth checking out. Though it may be possible to get away without a formal knowledge management system for a while, the approach isnt sustainable. The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Knowledge bases created by a business typically house frequently asked questions (FAQs), video tutorials, and how-to articles, but its not uncommon for individuals to create knowledge bases for personal use as well. livepro also offers customizable guidance for all knowledge management processes. Pick a time that suits you, and we'll help you understand not only how to apply knowledge management, but all Helpjuice tips and tricks! Self-hosted: When a knowledge base is self-hosted, an organization either purchases a software license or uses free, open-source software to set up a knowledge base on their own server (sometimes referred to as on-premise) or in a private, cloud-based environment (e.g., Amazon Web Services, etc.). Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software. How does the tool handle multiple knowledge bases? Simply change accessibility to Internal (Helpjuice user) and your question will be visible only to registered users on your knowledge base. The 17 best knowledge base software for 2023 - Zendesk The interface is customizable; however, the amount of free help center themes are extremely limited. Knowledge Base Settings Configurability. Full of useful features: Knowledge base software has features that a webpage or a shared document doesnt have, such as robust search features, web widgets for providing proactive support throughout your user experience, and integrations with other tools in your tech stack. If you want to restrict access to everyone, except only the people to whom you have granted access to a special URL, you can turn your knowledge base Accessible Only Via Encrypted URL. Best knowledge base software for enterprise companies. We chose Helpjuice as the pricing was good too., Helpjuice provides the best of both worlds - an easy-to-use interface for people to add/edit articles, and, the flexibility to completely customize the site., Service has been responsive and excellent. Consider the following features when determining the best knowledge base software for your needs: By carefully considering these features and your team's specific needs, you can confidently select the ideal knowledge base software to enhance your organization's knowledge management efforts. Well get back to you as soon as possible. The only way to really know how easy or difficult something is to use is by actually using it. This is an invaluable option for companies that sell a wide variety of technical products, offer multiple services, or serve a number of industries in different ways. Any external user who tries to find your knowledge base won't be able to find it. They have information to share with employees, customers, and the public, but they dont always have an effective means by which to share it. Helpjuice is particularly suitable for organizations with extensive knowledge base content and a focus on delivering . One thing to be aware of with MediaWiki is that it is designed for open content, so its not a great choice if some of your content needs to be gated. 51 percent of people prefer technical support through a knowledge base. Moreover, knowledge base software offers analytics to help you understand customer interactions, measure content impact, and provide answers to the questions customers genuinely want to be addressed. Obsidian is a knowledge base solution that is great for personal use. As such, Slite allows teams to surface and document new knowledge as it arises. Please fill out the contact form below and we will reply as soon as possible. MediaWiki will look familiar to most as it is the platform that the internets most famous wiki, Wikipedia, is built on. From identifying critical knowledge for documentation purposes, to delivering this information as needed, to improving knowledge content for all stakeholders, Shelf aims to take the menial, time-consuming parts completely out of the equation. How can I export my questions, categories and other data. Wellthats because Helpjuices knowledge base software is designed to cater to businesses of all shapes and sizes. All knowledge is centralized in a single knowledge base allowing everyone within company or a department to know about its activity and content as much as everyone. The 12 best knowledge base software platforms Whether you're looking to create a help center or wiki or are just looking for a way to organize your work notes, here are 12 knowledge base software platforms worth checking out. Now that youve found the tool that best meets your needs, its time to build your knowledge base. With Helpjuice we have dozens of custom-made themes, and hand-customize every knowledge base for you, for your needs (all for free). HelpJuices collaboration features are also worth mentioning. inSided is a community platform that lets your customers connect with one another. After youve made a short list of options, do a trial of each. Here are a few additional things to consider. In short, while knowledge base software can be used to create FAQ pages, it goes beyond merely addressing customer queries. Best knowledge base platform for companies that prefer to create video content. Try to follow Web Content Accessibility Guidelines (WCAG) when possible. Another area where Guide falls short is versioning only higher-tiered Zendesk Suite plans offer versioning, which can make it difficult to publish article updates that coincide with product or service releases. With 67% of churning customers citing poor customer service as a reason, a well-written, optimized and brand-fitted knowledge base is the go-to for customers looking for answers immediately. Provide a positive effect on SEO: Articles in your external knowledge base can be optimized for search, increasing the chance of ranking higher in search engine results. The files are written in markdown, making the source files easy to read and edit. Helpjuice Pricing, Alternatives & More 2023 | Capterra Over time, Helpjuice's reporting and analytics dashboard will help you refine your knowledge management initiatives, boosting your team's and customers' productivity. Paid plans starting at $5.75/user per month. Support customers across email, live chat, and more. At first glance, intranet software like SharePoint or Google Drive may seem like the best knowledge management software choice for managing company knowledge and sharing it internally. Most knowledge base software is ready to use out of the box choose a theme, tweak the color palette, add your content, and youre ready to go. AI-powered, dynamic search points users to the right knowledge content with minimal effort on their end. Close . Help Scout is a popular help desk software that offers multiple features to allow your business to better support its customers. Paid plans start at $5/user per month. Commercial plans start at $50/user per year. What Is Helpjuice Knowledge Base? Whether its battle cards for your sales team or product roadmaps for engineering, you can store it all in Guru. While you can use SharePoint to manage your organization's knowledge with the cheapest plan, it's missing a lot of features that you may need if you're looking to create a more robust knowledge base, in which case you'll want to go with one of the more expensive plans. Here are a few knowledge base types to consider: Shared files: While most people think of something more formal, its possible to maintain a knowledge base in a series of files (e.g., Word or Google Docs) that are shared with those who require access. If you still have questions or prefer to get help directly from an agent, please submit a request. External knowledge bases are made for both customers and the general public. Both your customers, and employees can now access information within seconds! Helpjuice is a robust knowledge base platform that provides an exceptional search experience. Helpjuice: What is Helpjuice? What is knowledge base software? Both your customers, and employees can now access information within seconds! In contrast, knowledge base software allows you to create dynamic, immersive learning experiences for your audience. Format your articles for readability. Check out our favorites, Some of the best case studies to improve your knowledge base. If you want to have multiple collaborators (which is where their value really shines), you have to be on their Plus, Business, or Enterprise plan. Collaboration has never been easier, with remote and real-time capabilities built into Helpjuice's interface. Zendesk is help desk software that includes a knowledge base tool called Zendesk Guide. Essentially, a knowledge base lets you provide people with helpful content so that they can easily find information on their own without having to reach out to other employees or your customer support team for help. Bloomfire is an internal knowledge-sharing platform designed to assist employees in quickly finding the information they need. Price: Free trial and plan available. For example, $300 may sound like a lot for a pair of pants, but what if they came with a guarantee to be tailored to fit you perfectly and replaced for the rest of your life any time you needed it?
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