Airlines need a couple of class action lawsuits to make them clean up their act. Emma Aldridge kicked off a five-day business trip with the news that her luggage was lost. Are you in Positano??? The third checked item was my walker, which was delivered to my home on July 5, five days after my arrival. After many calls and complains today July 7th is still no answer about my luggage. Liability for your baggage and statutory reporting deadlines I am directed here and there with no right contacts with Lufthansa on this. Lufthansa showed each step if the way that it was We (my husband and I) went on a 30 day 30th Anniversary trip this fall to Scotland. Air tags are great but they can't put your bag on the plane for you. Good luck. See here for a complete list of exchanges and delays. Racked up quite a cell phone bill too. I called 36hrs after they lost my bags and their response was "we have 5 days to locate the luggage so why are you calling so early; check the website and call us back after the 5th day!". Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Newspapers, Magazines, TV. Is Inflation to Blame for High Travel Prices? Checked in 2 bags, and a 3rd bag was a Gate Check. You can checkbulky itemsat your airline's regular check-in counter. Now I am beyond the days for filing a claim with insurance. So, I didn't have my suitcase the whole trip. There is no reason customer service has to be this ridiculous! Your feedback is important in helping us keep our community safe. I spent a lot of money on stuff there to sort-of replace my thingsand yes, my suitcase was waiting for me when I got back to Chicago, so its not officially "lost", but I should get reimbursed right? I traveled to Europe with my wife and son in July 2022 only to find our bags not delivered to the final destination which was Budapest. Please note it is a non-smoking facility. We had a horrible experience with Austrian airlines. I am going to the airport to get one, if you want one let me know , Ill ask for 2. I don't have a social media account so I asked my daughter to send a message hashtag Air Canada via Twitter. of Transportation to cease and desist from violations of the CONVENTION regarding its legal responsibilities under the Convention. I have no clue how to resolve this issue. Lufthansa Business Lounge (Schengen Gate A26):Open from 05:00 to 22:00. Interesting that an agent from NAP contacted you without any updates from Lufthansa. Fortunately Qatar Airlines did a good job tracing them as they were left in Frankfurt. Has anyone in a similar circumstances claimed for essentials? Capacity (I've tried packing into carry-on on a 4-day trip and it was so-so; most of my trips are even longer). I traveled with Swiss from London to Tallinn via Zurich on 3rd September and had a 60 minute connection in Zurich. His report said this is due to the weakness of the national airline, and the integration of ITA into the Lufthansa group might help Fiumicino become an hub for travellers heading to the Americas. So great to inform the client, that they can do everything online and afterwords saying, that it's not true if you want your money https://www.forbes.com/advisor/travel-rewards/montreal-convention-luggage/. I had a similar situation recently on a Lufthansa flight from Frankfurt to Barcelona. The good news was Two of our three bags never made if out of Los Angeles on our Lufthansa business class Los Angeles to Bari Italy flight. Within one hour I updated my online information to have my bag delivered to my friend in southern Tuscany as I would be there in 2 weeks and I would make due until then. Very frustrating and distressing for us and many others . I had only the clothes I stood up in for a 8 day cycling trip. Following a trip from Ottawa, Canada to Dsseldorf, Germany from August 8th to August 24th, an oversized parcel remains "lost". I like the fact that Delta keeps me up to date on bag location, and find that I can actually track when it makes it on the airplane before the doors close. The level of incompetence is incredible. I was reimbursed for what I had to buy for clothes and toiletries (about $100) but they refused to pay for the taxi ($60) as they don't deem it necessary! Agreed. Our Standards: The Thomson Reuters Trust Principles. the whole situation is frustrating. Please note it is a non-smoking facility. They sent my delayed luggage with Lufthansa to London Heathrow with this route IST-FRA-LHR on 11/07/2022. Bag We arrived to LAX from Frankfurt on Lufthansa July 2nd. My checked in bag for my LH flight from Birmingham UK to Singapore via Frankfurt on 10 Aug never arrived. Constantly call the number till the bags are delivered. The delay for baggage arrival went on for 7 hours still we claimed our baggage and then moved on. Even though I pack light and usually have a single wheeled carry-on, I'd much rather not have to fool with it if I can help it. Lost and found office is located at Terminal 1, Concourse A, Level 0 .Open on monday,wednesday and friday from 9a.m. At least in my experience, I felt like I was getting just the right amount of information at the right time. The Lufthansa staff did not allow me to do it and they informed me that I had to file a claim to the Lost & Found desk to have it back. Location: Terminal 1, between Concourses B and C, Level 2 (Departures), open daily from 6 am to 10 pm, phone +49 69 690 73277Terminal 1, Concourse B, Level 1 (Arrivals), open daily 24/7 hours, phone +49 69 690 70786Terminal 2, Concourse D, Level 2 (Arrivals), open daily from 6 am to 10 pm, phone +49 69 690 72860, - Bank branch- Wheel-chair renting service- Smoking allowed areas- Care service- Help point- Meeting point- Playground- Service point- Disabled access- Baggage wrapping- Shopping boulevard- Rest Area- Silent Chairs- Travel Market- Care Service- Entertainment Gate- Global Blue- Help Point- Welcome Centre. To reserve a time slot, please give your name, flight number and email address. Jet Blue delayed our bags by a day and a half on a recent trip to Central America. Have you lost any personal item? So will they send my luggage? While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. My Daughter is currently in Rome via Frankfurt Lufthansa. My case (on phone daily for at least 3 hours) has more aggravating details about conflicting (mis)information from Lufthansa agents at their call center, but I won't bore people with it here. I will avoid flying with Lufthansa at all costs. I told Lufthansa flight attendants. We arrived at MAD 2.5 hour, and check in our three suitcases. I've been reading posts and it looks like it could be weeks before it's found. I just changed my itinerary to go back to Rome one week from now if my luggage does not show up an my friends house in Tuscany. The driver left at 1100am and I watched as he made each stop finally showed up at 1730. :(. Now, she's back home in Berlin, Germany, and said she still isn't sure where her luggage is. I made a list of what is missing with running shoes, some formal and informal clothes, a good outdoor jacket and the value of the luggage and content is already way beyond that Same as in your story, SMS and ordered delivery online. I can not get a live human to talk to and follow thru. Lufthansa management MUST take full responsibility! Access your favorite topics in a personalized feed while you're on the go. They finally delivered the bag to me at home an hour after my return flight landed. Only after arriving at the airport, and well after the flights arrival time, did I receive a message stating that our bags had been rebooked on LH88, the flight later that night, due to land at 10:10PM. How do we go ahead being compensated for our losses? After calling Frankfurt twice, and being on hold for ages, we got one message to say a guitar was on a flight after 8 days - and fortunately my father dropped in at the airport to check again a few days later Just got our 2 expensive guitars back, after 11 excruciating days of little help from Lufthansa. We were bike touring and so did not have clothing and bike clothes until we returned 5 weeks later. At this point I once again walked to the same door, and over the loudspeaker explained that I had bags that arrived the night before. You have successfully joined our subscriber list. Imagine your laptop being inside and the retail value is more than the liability. Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi . My biggest takeaway is how hopeless the whole delayed bag experience is. on the things i needed for the cruise. Have had five segments so far at LHR with connections and missed at least one bag on four of the connections. We flew from Nice to Frankfurt last week (June 30) and had an hour connection, which has always been easily completed in Lufthansas terminals. Two plus weeks in, we still don't have them. Now, when I drive to San Juan airport to speak with human beings, the United luggage reps tell me everyday that luggage will arrive that day drom Newark. In this case we didnt end up pursuing either avenue: Our priority was just to get our bags back in our possession as quickly as possible, though I am curious what experiences others have had with this. Because of those statements, I didn't just take the train back to Bologna to pick up the bags myself. Our bags sat in Los Angeles for over 24 hours before finally making it to our destination on Sunday just a couple hours before our cruise was set to leave. Bag #3 arrived to LAX on July 6th and supposedly will be delivered to us today. We went back to the airport where the Menzes baggage agents looked everywhere. I requested our 600 and received it within 8 days from Lufthansa. I feel for many passengers there at YYZ. Aldridge said she learned through the Lufthansa app that her bag was lost back in Frankfurt. According to the news, there are over 20,000 bags piled up in Frankfurt right now and they are canceling passenger flights to operate ghost flights to get the luggage where it needs to be. But our Nice flight was delayed and we missed our connection to Denver. You should be redirected in a few seconds. I spent 2 hours in line waiting to file a lost baggage report. Anyway, unfortunately, I might have to go to social media and ask Lufthansa for my mum's luggage. I want to apply for compensation for what I had to buy while waiting on my bag. Our baggage didn`t make it in Munich what really wasn`t a surprise because we had to run from one get to the other I've regularly gotten away with a second, different looking bag (of around 10kg) as my personal item, as they only ask you to weigh the primary 7kg wheelie. The flight was delayed at take off and we missed the connection flight in Frankfurt. It did not arrive that day, 30 June, or the next, or the next. Im happy I was persistent, and that I didnt request baggage delivery to the hotel, because that would have given me even less power to try to solve the situation myself. They are the worst airline. A third bag was delivered at home day 19. She rushed through customs but couldn't find her bag. AND our flight from Istanbul to Frankfurt was like sitting in Economy Class with an empty middle seat. I don't understand this either, Mick. I had a baggage delay on Brussels Airlines when I arrived at Naples, Italy. Since we only received a notice about 1 bag, we went to baggage claim to collect the other bag. Luggage allowances vary from airline to airline. Notified that one bag was delayed in Frankfurt about an hour after arriving in Edinburgh. Then i stood waiting at the carousel in Frankfurt for half an hour and my bag did not arrive. Received all but one at the Chicago airport. We are flying this weekend Lufthansa airlines :Munich to Singapore. Lufthansa left 8 pieces, yes all 8 pieces of luggage in Frankfurt. After 21 days its a loss and I believe the maximum is around $1700 per person. We also had our flight canceled, through our travel agent got rerouted and then stuck overnight in another city. We were told we could buy clothes and toiletries and submit a claim. The plane was full, and a number of people had to gate check their carry-ones. "Lufthansa is facing a hard challenge with ITA, but it is proposing reasonable plans to win it," Giuricin told Reuters, adding ITA remains strong in Fiumicino and Linate but lost much of its business in the rest of Italian airports. ), all passengers on the flight were informed that baggage claim was closing for the night, we should file a lost baggage claim online. Keep the bills of all your purchases safe as these are required to pursue claims against the airline and also to claim from travel insurance. The industry leader for online information for tax, accounting and finance professionals. An hour later, another email stated they located the bag and it would be on a flight the next day. Lufthansa kept saying over the loudspeakers that they would Hi, They didnt unload the previous flight (in the reverse direction). When we got home, I submitted the claim and waited almost 6 weeks for a response. One day latter a company driver picked up the phone. Filed a claim with inventory list and Lufthansa never has no new info for me except that there are 12 matches! It's just over 1h on the direct train from the airport to Dusseldorf centre. What you are reading here and seeing on the news is NOT exaggeration. We filled a claim at the airport and for over 3 months have tried to get compensation for expenses. We had left Rome so returning to the airport was not an option. Horrible fight to follow from Lagos- your bagback- 4kg, your hand luggage 8KG, it cannot cross even with 0.1kg. No announcement at baggage reclaim, we just had to wait until all the cases had been claimed from the carousel before making a report at the desk. You can submit your reimbursement request here and attach a scanned copy of your receipts and be sure to include your delayed baggage record number. ; so when Ford checks his bag, Ill check my carry-on too, because its just easier, An email confirming that our bags had arrived, An email stating that our bags had been rebooked on another flight yet again, Initially we thought our bags would arrive three hours after our initial flight; most credit card protection for delayed bags kicks in after six hours, It was after 6PM when we realized our bags wouldnt arrive until later, and at that point most shops were closing anyway, Even if we were due anything, who knows how many months it would have been before Lufthansa customer service actually responded and handled our case; Im still waiting to hear from Eurowings Discover about EU261 from our flight several months ago. In my son s case it was a dreadful experience : nobody at the destination airport was able to inform us what had happened. That is so easy to do with Lufthansa luckily. We had to wait until 3.30 pm for We had a bad experience on our flight to Australia. Reclaim Lost Luggage | Delivery from Frankfurt Airport My case is closed. We traveled from Heathrow to sofia on 17th june. On Monday afternoon there was a FedEx guy knocking to our door and holding our baggage. This was worst and the first claim I filed. Hopefully no one else has to deal with the mess I had to endure. Apparently some conversations were overheard stating there are loader issues at Frankfurt and the staff is also on strike (not sure if true). This had us a bit concerned but we followed their instructions. In individual cases, it may be necessary to open your baggage without you being present. My bag was delayed on an Icelandair flight. I had 6 pieces of luggage in total. Baggage was not loaded onto the connecting flight from Frankfurt to Madrid. At 4.00 am California time on July 13th the bag arrived to our place. All my clothes, my childrens clothes, gifts and souvenirs from Germany are in that bag. For celebrating either a conference or a meeting, there is at your disposal the Airport Conference Centre in the third level of Terminal 1. They have not found my bag after 6 days. Opening hours: From 07:00h to 21:30h (from Monday to Friday), from 09:00h to 17:30h (Saturday) and from 00:00h to 23:59h (Sunday). Icalled them today they said they found my bag in Frankfurt they are just waiting for a confirmation which is not true I am 100% sure that it got lost in london and not Frankfurt because it was scanned in london but where is it now?? Reddit and its partners use cookies and similar technologies to provide you with a better experience. I'm in Naples without my suitcase. I was sitting in the middle row so I didn't even bother to look through the window. Submitted claim to British Air with documents for equivalent of about $800 USD for lodging in Dublin, nonrefundable lodging near golf course, and nonrefundable sports bag fee on Aer Lingus flex ticket. Why cant you fill out a PIR online. At this point, I emailed Air Canada to say just deliver my bags back to Los Angeles (of course, I didn't get a response back). Services: Premium food, Snacks, Alcoholic drinks, Wi-Fi, Showers, Newspapers, Magazines, TV, Internet terminals, Printers, Copiers, Telephones. I was travelling from HEL to DUS via Frankfurt also had the same issue. But as airlines around the world experience bad weather and staffing shortages, which result in flight delays, cancellations, and luggage mishaps, Aldridge's story is beginning to feel common. I sent them another mail 2 days before that in an attempt to cancel the delivery request and ask to collect the bag in the Zurich airport. Delayed luggage became never received luggage. My wife traveled Europe with what few carryon items she had and any necessities we could purchase. I have filed a claim for the reimbursement of a costly expenses resulting from the delay and got a response from Singh (Lufthansa rep) demanding for (PIR) which I have attached and emailed back to them. Guess what? Which airport did you leave your items at. There is a form to submit a claim. They gave us a hotel voucher, which we did not use because the hotel did not have AC and was 45 minutes away. That website never updates. I received an update on the Eurowings portal that said my luggage was found, being flown to Toronto on September 23rd and delivery following that. In case your luggage turns up, youll be informed right away. The issue is that we had a cruise the day after we arrived, it might be humorous but I could not find mens underwear in Venice I had to wash my undies for 4 nights and latter I had to buy shorts and T shirts in the Greek Island. Usually I'm the bag-less guy smiling at all of you mucking around with your bags. No one ever contacted me about delivery. This isn't a courtesy, its their legal obligation. Luggage Lost (and found - eventually) - Lufthansa - Tripadvisor Lufthansa shouldnt be allowed to fly fights since they cant offer support to passengers. They told him to wait until the notification of delivery date. So this whole thing started on 6/29/22. Bags were checked thru from Reno to Budapest. Italian customs then held one of the bags for inspection. Call Center cant help you and yesterday on my weekly call to check in because I can no longer Access my file I was told my bag was in Frankfurt and would be in the next flight to Vancouver, BC. job. Please note it is a non-smoking facility. Was not an LH person (maybe the problem).We were on a cruise on the 3 June, filled out forms at the airport with our itin for the next 10 days. The delay for baggage arrival went on for 7 hours still we claimed our baggage A similar situation with Lufthansa while travelling from Mumbai to Frankfurt to Madrid. United air from Reno to Denver, a FOUR HOUR layover, then Lufthansa from Denver to Munich, a 1.2 hr layover and LH to Budapest. I got a similar message from Swiss but the baggage folks in Amsterdam told me to wait for the bags from my flight and indeed the bags were on the original flight. 7. 1 July to 12 July. Filed complaint with US DOT in May. Arrived at hotel Tuesday night. I also generally wont check luggage. Programs: ANA PLAT,CI GOLD,LH SEN,Hyatt Gold.
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