Customer support calls received from Gold and Silver Coverage Customers during Offices Hours will TECHNICAL SUPPORT Keep your CyberArk Solutions up and running with live support, troubleshooting blog and videos, community forums and more. TIER-2 VENDOR SUPPORT Customer Agreement of this Service offered to you ("Customer"). Each program provides exceptional value driven by our relentless commitment to customer satisfaction. Usage This sample agreementhas been produced by The IT Donut (www.itdonut.co.uk) and Abussi Resolution. The obligations and rights of the parties regarding the Deliverables (including Pre-Existing Work, Materials, and Sample Code) and Fixes provided by Microsoft as part of the Support Services under this Agreement, are described in the Customer Support section in Attachment 1 of the Online Services Terms. Congratulations on your purchase of one or more Ixia branded products. Effects of Termination 11. Technical Support Agreement - Table of Contents (based on 1 contracts) Article 1. Where changes don't substantively . Maintenance Subscribers CSI offers free technical support and software upgrades for licenses covered by active maintenance. This Customer Service Agreement (the "Agreement") is entered into on the date set forth below between Patriot Software, LLC, a Delaware limited liability company, with its principal place of business at 4883 Dressler Road NW, Canton, Ohio 44718 ("Patriot" or "we" or "us") and Customer ("Customer" or . Please contact our office at +1.704.948.4565 during US east-coast business hours for additional information or to sign up. We do offer emergency support during off-hours for our customers with Platinum Site Support Agreements. Submit Support Request. Includes: 12 months of technical support via telephone or e-mail. Client's Obligations 5. YOU REPRESENT THAT YOU HAVE REACHED THE AGE OF MAJORITY IN YOUR JURISDICTION OF RESIDENCE AND THAT YOU HAVE READ AND UNDERSTAND ALL THE PROVISIONS OF THIS SERVICE AGREEMENT. The template assumes that support is to be provided in relation to a particular software system, rather than software generally. . 1. Download the PDF Version of the Technical Support Agreement. R, 11/14/16 support.ixiacom.com Page 2 of 7 Customer name and telephone number, and an address to where any repaired or replaced hardware is Support Period and Reinstatement of Expired Support 6.1 The Support Period either begins: (a) the date the Product was purchased or (b) at the renewal date of the expiration of a previous Support Period. Support services include technical software support and maintenance, including issue troubleshooting and resolution, bug fixes, and access to minor patches for your VizExplorer software on the terms of this Customer Support Agreement, as well as your order form or agreement in respect of the VizExplorer software. Changes to document version 8.0 - October 2022. TECHNICAL.SUPPORT@AMAG.COM US: 1 (800) 874.1091, option 2 . CUSTOMER SERVICE AGREEMENT. [Data Protection] 12. Subject Matter of Contract 1.1. Response time is usually defined within the support agreement or SLA, but resolution times can vary depending on the severity and complexity of the issue. That is exactly the kind of tasks that keep our colleagues from Customer Service Agreement busy every daychanges in buying contracts, amends of goods or their returns. Aquaveo reserves the right to determine what is considered Technical Support or Engineering Support. Support Services The Company provides Granted Access to certain sections of the Website that allow the User to download the Software and/or get technical support. Service Provider's Obligations 4. THE SUPPORT SERVICES ARE GOVERNED BY THIS SERVICE AGREEMENT AND ANY APPLICABLE TOU ONLY, AND NOT BY ANY OTHER SERVICE AGREEMENT WITH MICROSOFT. 4. Maximize your Return on Investment (ROI) of your barcode label software with a TEKLYNX Software Maintenance Agreement (SMA). 6.2 If the term of the Support contract or purchase is a multi-year agreement, the Support Period will begin at either: If for any reason you are not satisfied with the level of service provided, please contact Tom Moreland ( moreland@aquaveo.com -or - 801.691.5528) to express your concern. Either (a) fixing the root cause of the Incident; (b) providing a temporary or permanent work around for the Incident. 909-0078-01, Rev. Granted Access only applies to a specific Account. Monday through Friday, 8am to 6pm, working days in the applicable Qubole support locations, excluding scheduled holidays (such holidays listed in Appendix 1). 1. 04.095.869/0001-18, with its registered office at Presidente Kennedy Avenue, No. Telephone support: Customer support number: 1-650-594-5955 Telephone support business hours: 9am - 6pm US Eastern Time, Monday - Friday "Office Hours" except on Service Provider holidays. This document is an example IT support agreement between a small business and an IT support company. The Standard Support and Update service is available on a per license basis and can be prolonged annually. Special Projects Transition to Task-Ordered Engineering Non-O&M Services 1.1.4. Nominated Contacts. Confidentiality 8. All new customers who purchase Azure services starting July 1, 2022 will receive Azure Standard support at no charge for the 12-month period within the qualification term. C. The Customer wishes to engage Deswik to provide technical support and maintenance services for the Software on the terms of this Agreement. Response and Resolution Time. A fee may apply, as complimentary technical support is not provided as part of volume licensing. Because of the massive demand in technical support, software evaluation, and other IT services, securing customer commitment is a must.An IT support contract helps businesses through it. 3. This TECHNICAL SUPPORT SERVICES AGREEMENT ("For m 200") is entered into as of the _____ day of ___________, by fP Technologies, Inc., an Indiana corporation (referr ed to as "Supplier"), with corporate address of 3020 N. Post Road - Suite A, Indianapolis, IN 46226 and U.S. Mail address of P.O. This is a short-form software support contract. An agreed price per hour helps you plan your operations, reduce your risk and make you more competitive in bidding for contracts. Find the right level of support to accommodate the unique needs of your organization. Phone Support Incidents may be earned based on server and desktop SA spend under a qualifying agreement. The Quest Software Support Renewals team can assist you with questions regarding your Support Maintenance contract or upgrading to another support offering. AMONG OTHER PROVISIONS, IT CONTAINS TERMINATION AND WARRANTY INFORMATION AND LIABILITY DISCLAIMERS. An SMA entitles you to no-cost label design version upgrades, unlimited free access to technical support for label design products, regardless of support cycle, and one free basic . This Maintenance and Technical Support Agreement (the "Agreement") is made by and between DEKRA Testing and Certification S.A.U., a corporation organized and existing under the laws of Spain with principal offices at: Parque Tecnolgico de Andaluca C/ Severo Ochoa, 2 29590 - Mlaga SPAIN Hereinafter called "DEKRA" and Technical Support will include any research and resolution activity performed by Service Provider. a) Request for Technical Support. Free updates to your software when a revision is released within the contract period. Page | 1 . A technical assistance agreement is also an agreement for the performance of a defense service (s) and/or the disclosure of technical data, as opposed to an agreement granting a right or license to manufacture defense articles. By participating in this Service, Customer fully and unconditionally agrees to and . IT Support Services Agreement v1.2 Dec 2017. Technical Assistance Agreement Template. This document represents a compromise between the sophistication and complexity of our premium support agreement, and the simplicity and inflexibility of the basic agreement. The Support Services 3. The technical support policies, incorporated in this agreement, are subject to change at Oracle's discretion; however, Oracle will not materially reduce the level of services provided for supported programs during the period for which fees for technical support have been paid. CUSTOMER will pay the CONTRACTOR the total agreed upon amount of $ Dollar Amount for maintenance and services provided under this contract within thirty (30) days of service completion. A Support and Update Agreement gives you: Access to the IAR Systems customer portal MyPages. Customers' Nominated Contacts shall be responsible for: overseeing the Customer's support case activity; DEFINITIONS Fees and Payment 6. Post navigation. OPTIMAJET has no obligation to provide Support following . Priority Technical Support is available during normal business hours, Monday through Friday, 7:00 am - 5:30 pm U.S. Central Standard Time (excluding weekends and U.S. holidays) via telephone or email: U.S. Toll Free: 866-601-2586. International: 817-601-3222. Service releases. One year of maintenance is required with the purchase of each new software license. For example, it can define the scope of work, payment terms, deadlines, etc. See the Product Terms for details on both Web Based and Phone Support Incidents available under Software Assurance. Definitions and Interpretation 2. Workaround. LIMITED WARRANTY AND TECHNICAL SUPPORT AGREEMENT FOR IXIA BRANDED KEYSIGHT PRODUCTS Warranty Terms Page 1 / 6 Revision Date 1-Feb-2018 L400-01 / 909-0078-01 Rev. Help desk for technical consultation. Steady State O&M Services Transition to Task-Ordered O&M Services 1.1.3. Temporary workarounds. The purpose of this Service Level Agreement ('SLA') is to demonstrate MessageMedia's commitment to providing 99.95 percent uptime of our Standard Rate SMS Services as set forth below. 1 Ixia is a business of Keysight Technologies. Agreement Term TAA_TEMPLATE_2018.docx (61.27 KB) DRaaS Service Schedule 1001, Pernambuco, CEP 53.230-630, hereinafter referred to as You can amend this to list terms for a payment plan or monthly payments if the project . Device to Customer after service support is completed. Assembly of defense articles is included, provided production rights or manufacturing know-how are not conveyed. Contact Technical Support GLOBAL SUPPORT TEAM Get support wherever and whenever you need it. These Technical Support Policies are subject to change at Oracle's discretion; however, Oracle policy changes will not result in a material reduction in the level of the services provided for supported Amendment and Re-Statement of Original Contract 1.1.2. 4.1. Customer Support Agreement We process requests from the UK customers" Have you ever bought an extra 10-year warranty to your washing machine? Software Maintenance and Technical Support Agreement This Software Maintenance & Technical Support Agreement ("Agreement") is a legal agreement between you ("Licensee", "You", "Your", or "Customer") and Ithicos Solutions LLC ("Developer", "Author", "Licensor", "We", or "Us") a Hawaii limited liability corporation (LLC.) McAfee may immediately terminate Cloud Services Support for any breach of the Acceptable Use Policy, as incorporated into the . Technical Assistance and Support Services Agreement This document is a legal agreement between NETMAKE SOLUES EM INFORMTICA, a private legal entity enrolled with the CNPJ/MF under No. It is an agreement between two parties-the management and the clients. Focus on your core business. What is an IT Support Contract? It can be an acquired or a purchased contract. Technical Assistance Support Services Agreement for FWA Equipment 3.5 Customer shall pay interest on any late payments at the rate of 18% per annum (1 1/2% per month). Software support agreement (standard) This is a standard-length software support agreement. Technical service agreements are used in a variety of business partnerships. This list of support topics is not all-inclusive. By Technology Transfer July 12, 2018. Agreement shall cause, engage in, sanction, or in any way encourage employees covered by this DocuSign Envelope ID: 37241751-5B00-4282-B1FE-77C38BBE11C8 International Brotherhood of Teamsters Local 117 - Wastewater Treatment Division, Professional & Technical and References herein to Ixia branded products include Ixia . Authorized Users will make Technical Support requests by emailing Service Provider's Technical Support staff at support@tapinfluence.com. to another for money. Details. otherwise uses the Products in violation of the applicable agreement or of these Support Terms. Protect your barcode labeling software. Direct access to a Level 2 Senior Technical Support Engineer by phone. Summary of benefits: Bypass Level 1 support. Force Majeure 9. TimePilot Technical Support Agreement. [SAGENT LOGO] SOFTWARE MAINTENANCE AND TECHNICAL SUPPORT AGREEMENT Sagent Technology, Inc. ('Sagent') will provide the Support Services listed below for the Software and the two contacts ('Designated Contacts') named by Customer on page 3 of this agreement. To avoid doubt the Support and Service Levels in this Support Agreement do not apply where Squiz is not providing hosting (either through SaaS or Dedicated Hosting). Resolution time is how long it takes for the issue to be fixed. AMAG's technical support department offers a range of free and chargeable services to our Symmetry Authorized Resellers to ensure problems are resolved as quickly as possible. Support Services What is the purpose of using an IT Support Contract? client agrees that from time to time, the technical support service may be inaccessible or inoperable for any reason, including, without limitation: (i) equipment (hardware) malfunctions, (ii) software malfunctions, (iii) unavailability of live support operators, or (iv) causes beyond the reasonable control of company or which causes are not Users can access support through streamlined contracting terms and cost-effective pricing, as low as . The Level 2 Technical Support Engineers are globally based in the Tenable Technical Support offices and are available 24 hours a day. Customer Support Agreement 1. Technical Assistance Agreement (TAA) www.ITARHelp.com www.Excelerate-Inc.com Page 5 of 6 Excelerate Proprietary Other Values of Interest to DTCL Permanently Imported Hardware Procured Abroad (TAA only) $500,000 Non-ITAR Hardware for Export $100,000 Repair or Replacement Export $900,000 . We also added some requirements related to your Offer's terms and pricing and how we may assess certain basic information for your and our benefit. 2. Restrictions on Use. Customer Support Agreements strengthen the relationship between dealer and customer, allowing the dealer technician to make sure your machine is up and running its best. Maintenance Agreement, Maintenance and Technical Support Agreement, Maintenance and Support Schedule 2.0, and Licensee Support Services Policy). We can also provided customized technical support packages tailored to your individual needs. IT Support Service Agreement . 5.2.2 The free pick-up and delivery for service support will be provided based on the following terms: (a) Free pick-up and delivery . Check the 'IT Donut advice' boxes for explanations of each area of the agreement. T Ver. The parties listed above (known as "Consultant" and "Client") hereby agree to enter into a business relationship whereby [Sender.FirstName] [Sender.LastName] provides technical services consulting in consideration of payment provided by [Client.FirstName] [Client.LastName], pursuant to the entire terms of this agreement. The deal includes a 15-year technical support agreement and technical training program for more than 275 engineers and technicians to improve their capabilities and technical skills. Box 290352, Tampa FL 33617 McAfee will provide Technical Support services in accordance withthe following terms and conditions (" . UPS ADVISORY AND TECHNICAL SUPPORT SERVICES AGREEMENT 372081 LEGAL02/36019548v2 Multi-shipper 11/2015 Case # Service Order # Shipper # This agreement (this "Agreement) is by and between United Parcel Service General Services Co. ("UPS") and the customer identified below in the signature block ("Customer") regarding certain value- WE'LL PROVIDE THE EXPERTS eGroup will provide your team with access to trained and certified IT experts that can help thoroughly resolve pressing issues in a timely fashion. Customers may designate up to 10 contacts who will have direct access to the Premier TSE team. The 12-month period begins on the date that the agreement is signed or renewed. A technical services agreement is a legal document that outlines how a service provider and client will work together. Technical Support Agreement This agreement is between Datraverse B.V, legal steward of the SavaPage Community, registered in The Netherlands with trade registration number 39068966, and registered SavaPage Community Residents and Visitors (referred to as Member in general). It is a legal agreement, where one party chooses to provide all technical-related solutions, software, etc. We have updated the Microsoft Publisher Agreement to clarify some of your rights and obligations. This Support Agreement will automatically terminate as to any Subscriber: (1) upon termination of the Subscriber's software license agreement with OPTIMAJET; or (2) if Subscriber fails to pay the then current Fee when due or otherwise breaches the terms of this Support Agreement. READ IT CAREFULLY. Liability and Indemnity 7. This is a sample of payment terms for services that will be paid in full. licenses for the Customer to use the Software under the terms of the EULA. Term 4.1 The term ("Term") of this Agreement shall start on the Closing Date (as such term is defined in the Restructuring Agreement) and shall continue for the same term as the Technical Support Agreement IMPORTANT: THIS TECHNICAL SUPPORT AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU (EITHER AN INDIVIDUAL OR, IF PURCHASED OR OTHERWISE ACQUIRED BY OR FOR AN ENTITY, AN ENTITY) AND CPANEL. How To Purchase Technical Support The standard technical support agreement described above costs $8000 (US) for one year. The support services that may be covered by the document include assistance with the use of software and the identification of bugs in software. Cost control. Protocol signed to set up postal services kiosks in railway stations This SLA is incorporated into, and made a part of, that certain Service Agreement (defined in Section 6) entered into between Customer and MessageMedia. Next step. Support emails are monitored from 9:00 A.M. to 5:00 P.M. Monday . Technical Assistance and Support Services Agreement (Version 1.23) 4/11 D. Additionally, APPLIED INFORMATICS will provide "Major releases" at . The Website also allows users to get technical support via the support ticketing system; communicate via forum. NREL's State, Local, and Tribal Technical Support Services Agreement offers data-driven, actionable energy decision support tools and expert-guided analysis to inform renewable energy, energy efficiency, and sustainable transportation projects. IT support contracts highlight the services that are provided by an IT company to another individual/company. If Customer opens a trouble ticket with CallTower Customer Support within 3 days of Customer's failure to access CallTower's Service, and CallTower determines in its reasonable commercial judgment that the Service is unavailable due to an outage caused solely by the items of the Service managed by CallTower, that Service interruption will . Software support agreement. Re-Orbit Response time is the time taken for the support provider to acknowledge the issue you've raised. Support Services Agreement Version 1.23 Applied Informatics Software Engineering GmbH Maria Elend 143 9182 St. Jakob im Rosental AUSTRIA Tel: +43 4253 32596 info@appinf.com . Term and Termination 10. Expert Service with an eGroup Technical Support Agreement Reach out today to learn more about eGroup's approach to ensuring success. 2. Intland provides technical support (Support) for customers under a valid Intland LICENSE AGREEMENT and SUPPORT AGREEMENT for the licensed Intland products (codebeamer or codebeamer X, hereafter referred to as Software in this document). B. Deswik is in the business of supplying various services, including maintenance and technical support services for the Software. The IT company provides the IT services, while the clients are the ones who purchase the said service. No. Support Service Options Definitions of Incident Severity Levels TECHNICAL SUPPORT AGREEMENT This agreement is for the purpose of defining the terms and conditions under which Technical Support will be provided by Cornerstone Global Services Inc. (CGS) to the undersigned company or organization for support of new or previously installed software products. Sign or renew the agreement between the qualification term of July 1, 2022 and June 30, 2023. This IT Support Service Agreement contains the following clauses: 1. Limited Warranty and Technical Support Agreement Document No. 2. 1.17 "support pricing agreement" means, as applicable, (a) this agreement and any other agreement entered into between you and whmcs for the provision by whmcs of technical support, as applicable, which sets forth (among other things) the term, any applicable support fees and the number of incidents you may submit under the agreement; (b) any Background 1.1.1. Support Services Cloud Elements shall provide the support services set forth in, and in accordance with, the terms of this Customer Support Agreement ("Support Agreement") which is incorporated into and governed by the iPaaS Services Agreement entered into between Cloud Elements and Customer ("Agreement"). whereas jed, enterra and jmg exploration, inc. have entered into an amended and restated agreement of business principles dated effective august 1, 2004, which contemplates that enterra and jed will enter into a technical services agreement for jed to provide certain administrative, management and technical services in connection with the TECHNICAL SUPPORT AGREEMENT ("'Agreement") This Agreement is entered into by and between Synamedia Vividtec Holdings Incorporated whose office is located at 1715 North Brown Road, Building B, Suite 200, Lawrenceville, GA 30043 U.S.A (" Synamedia ") and the Customer as defined in the PO. 6. Definitions "Tela" means Tela Technology Limitedwhose registered address is , 4 Station Court, Old Station Road, Hampton in Arden, Solihull, West Midlands, B92 0HA and are registered at Companies House in England & Walesunder company number 7974624
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